PRIVACY POLICY

Privacy Policy

Produce Experience, Inc. Privacy Policy

Last Updated: May 14, 2025

At Produce Experience Inc., we deeply respect your privacy and are committed to protecting the personal information we collect in the course of our business operations. This privacy policy describes how we collect, use, store, share, and protect the personal information of our customers, suppliers, employees, and website visitors. Produce Experience Inc. maintains strict privacy policies, ensuring that personal information of our users and members is not sold, rented, released, or traded to others without prior consent or a legal obligation.

By using our website, our services, or providing us with your personal information, you agree to the practices described in this privacy policy.   

  1. Information We Collect

We may collect different types of personal information, depending on your interaction with us:

  • Contact and Identification Information: Full name, physical and shipping address, email address, phone number.
  • Financial and Payment Information: Bank details, payment information (such as credit or debit card details), transaction history.
  • Commercial Relationship Information: Purchase history, order details, business-related communications, information about products or services of interest.
  • Employment Information: In the case of employees or job applicants, we may collect information related to work history, education, references, payroll and benefits information.
  • Technical and Usage Information: Information about how you access and use our website, including your IP address, browser type, operating system, pages visited, visit times, and Browse data. This information may be collected through cookies and similar technologies (see Section 7).   
  • Other Information You Voluntarily Provide: Any other information you choose to share with us through forms on our website, direct communications, or other means.
  • SMS Communication Information: If you opt-in to receive text messages, we will collect and store your phone number.
  1. How We Collect Your Information

We collect personal information through various methods:

  • Direct Interactions: When you communicate with us by phone, email, through forms on our website, or in person.
  • Use of our Website: Through cookies and similar tracking technologies that collect data about your Browse and site usage (see Section 7).
  • Commercial Relationships: When establishing and maintaining relationships with customers and suppliers.
  • Employment Processes: During the employee application and hiring process.
  • Third-Party Sources: In some cases, we may receive information from third parties, such as payment service providers, logistics partners, or references.
  1. How We Use Your Information

We use your personal information for the following purposes:

  • Order and Payment Processing: To manage, process, and fulfill your orders, as well as to process payments and manage billing.
  • Management of Commercial and Employment Relationships: To establish, maintain, and manage our relationships with customers, suppliers, and employees, including communications, support, and contractual management.
  • Logistics and Deliveries: To coordinate the import, logistics, and delivery of products.
  • Legal and Fiscal Compliance: To comply with our legal, fiscal, and regulatory obligations.
  • Communication: To communicate with you about our products, services, operations, promotions, updates, and respond to your inquiries.
  • SMS Communications: If you have opted in, to send you text messages regarding our products, services, or operations. 
  • Improvement of Our Services: To analyze the use of our website and services, identify trends, and improve our offerings and user experience.
  • Security and Fraud Prevention: To protect the security and integrity of our operations and prevent fraudulent activities.
  • Marketing and Promotion: To send you information about products, services, or special offers that we believe may be of interest to you, always in accordance with your communication preferences.
  1. Legal Basis for Processing Personal Information

Our processing of your personal information is based on the following legal basis:

  • Performance of a Contract: When processing is necessary to fulfill a contract with you (e.g., process an order, manage an employment relationship).
  • Compliance with a Legal Obligation: When processing is necessary to comply with a legal obligation to which we are subject (e.g., tax obligations, labor laws).
  • Legitimate Interests: When processing is necessary for our legitimate interests or those of a third party, provided that these interests do not override your fundamental rights and interests (e.g., improving our services, preventing fraud, managing our business operations).   
  • Your Consent: When you have given your explicit consent to the processing of your personal information for one or more specific purposes (e.g., to receive marketing communications, including SMS communications). You can withdraw your consent at any time.
  1. Sharing Your Information

We do not sell your personal information to third parties. However, we may share your personal information with trusted third parties in the following circumstances and for the purposes described in this policy:   

  • Service Providers: We share information with third parties who provide services to us to assist in our business operations, such as payment processing, accounting services, logistics and customs services, IT services, marketing and communication services, and human resources and payroll services. These service providers are contractually obligated to protect personal information and to use it only for the purposes for which it was provided to them.
  • Legal Compliance: We may disclose personal information when we believe in good faith that disclosure is necessary to comply with a legal obligation, respond to legal processes (such as court orders or subpoenas), protect our rights or property, or the safety of our users or the public.
  • Business Transactions: In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy proceeding, your personal information may be transferred to the successor entity.
  • With Your Consent: We may share your personal information with third parties when we have your explicit consent to do so.   
  1. Information Security

We implement reasonable technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include, among others, data encryption, firewalls, physical and logical access controls to information, and regular training of authorized personnel in data security practices.   

While we strive to protect your personal information, no security measures are completely infallible. We cannot guarantee the absolute security of your information transmitted over the internet.

  1. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browse experience, analyze site traffic, and for marketing purposes.

  • Cookies: These are small data files that are stored on your device when you visit a website. Cookies can be session cookies (which expire when you close your browser) or persistent cookies (which remain on your device until you delete them or they expire).   
  • Types of Cookies Used: We use essential cookies for website operation, performance cookies to analyze how the site is used, functionality cookies to remember your preferences, and marketing cookies to show you relevant ads.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.   

  1. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including to satisfy any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure of your data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.   

  1. International Data Transfers

Your personal information may be stored and processed in countries outside your country of residence, where data protection laws may be different from those in your country. When we transfer your personal information to other countries, we take steps to ensure that adequate safeguards are applied to protect your information, in accordance with applicable data protection laws. This may include the use of standard contractual clauses approved by data protection authorities.   

  1. Your Data Protection Rights

Under applicable data protection laws, you may have certain rights regarding your personal information. These rights may include:   

  • Right of Access: Request access to the personal information we hold about you.
  • Right to Rectification: Request the correction of inaccurate or incomplete personal information we hold about you.
  • Right to Erasure (“Right to be Forgotten”): Request the deletion of your personal information under certain circumstances.
  • Right to Restriction of Processing: Request the restriction of the processing of your personal information under certain circumstances.   
  • Right to Data Portability: Receive the personal information you have provided to us in a structured, commonly used, and machine-readable format, and have the right to transmit that data to another controller.   
  • Right to Object: Object to the processing of your personal information under certain circumstances, particularly where the processing is based on our legitimate interests or for direct marketing purposes.   
  • Right to Withdraw Consent: Where processing is based on your consent (including for SMS communications), you have the right to withdraw your consent at any time. The withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.
  • Right to Lodge a Complaint: You have the right to lodge a complaint with the competent data protection authority.   

To exercise any of these rights, please contact us using the contact details provided in Section 12 of this policy. We may request specific information from you to help us confirm your identity and ensure your right to access your personal information or to exercise any of your other rights.

At Produce Experience, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your personal information when you engage with us through SMS communications. 

Website: produceexperience.com
Phone Number: 929-614-6113

By opting in to receive SMS messages from Produce Experience, you agree to the terms outlined in this Privacy Policy and our SMS Terms and Conditions. If you have any questions or concerns, please contact us directly.

  • SMS Consent Communication  

When you opt in to receive SMS communications from Produce Experience, we collect your phone number and any other necessary information to communicate with you via text messages. This information is not shared with third parties for marketing purposes. We respect your privacy and are committed to keeping your data secure.

  • Types of SMS Communications

 

If you have opted in to receive SMS messages from Produce Experience, you may receive messages regarding the following:

 

  • Follow-up messages  
  • Billing inquiries  
  • Promotions or offers (if applicable) 

 

Example message:

“Hello, this is a friendly reminder of your upcoming appointment with Produce Experience on [Date] at [Time]. Reply STOP to opt out of SMS messaging at any time.”

  • Message Frequency  

 

The frequency of SMS messages may vary based on the type of communication you are receiving. For example, you may receive up to [X] SMS messages per week regarding appointments, billing inquiries, or other related communications.  

Example:

 “Message frequency may vary. You may receive up to 2 SMS messages per week regarding your appointments or account status.”

  • Potential Fees for SMS Messaging  

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.


  • Opt-In Method

 

You may opt in to receive SMS messages from Produce Experience in the following ways: 

 

  • Verbally, during a conversation with a representative
  • By submitting an online form on our website
  • By filling out a paper form  


  • Opt-Out Method 

You have the right to opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive from Produce Experience. Alternatively, you can contact us directly at 929-614-6113 to request removal from our messaging list.

  • Help and Support

If you are experiencing any issues or need assistance, you can reply with the keyword “HELP” to any SMS message you receive. Alternatively, you can contact us directly at 929-614-6113, or visit our website at www.produceexperience.com for more information.


  • Additional Options

If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms. By not providing consent, you will not receive SMS communications from Produce Experience.


  • Standard Messaging Disclosures

 

 

SMS Opt-Out: If you are receiving text messages from us and wish to stop receiving them, simply respond with either “STOP” or “UNSUBSCRIBE” to the number from which you received the message. Once we receive your message, you will no longer receive further text messages from us.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If any material changes are made to the way we handle your personal information, we will update this page with the revised policy and its effective date.

  1. Contact

If you have any questions or concerns regarding this Privacy Policy or our SMS Terms and Conditions, please contact us at:  

Email: office@produceexperience.com  

Address: 601 Drake St, Bronx, NY, 10474

Phone: 929-614-6113

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